NORTH ARBOR DENTAL · PATIENT GUIDANCE
When our office is closed, use these options to find the right next step. Do not wait for an office callback if you need urgent care.
MEDICAL EMERGENCY
Call 911 immediately for difficulty breathing or swallowing, or uncontrolled heavy bleeding. For rapidly worsening facial or neck swelling, or a serious facial injury, go to the nearest emergency department.
YOUR NEXT STEP
For tooth pain or another dental concern without the medical warning signs above, a virtual dental consultation can help you understand what care you need.
01 / VIRTUAL DENTAL CARE
Visit Click-a-Dent to check availability for a virtual consultation with an Ontario-licensed dentist. The dentist can assess your concern, advise on next steps and determine whether you need in-person care.
Click-a-Dent is an independent service. Availability and fees apply. Immediate access and prescriptions are not guaranteed.
Visit Click-a-Dent ↗02 / FREE NURSING GUIDANCE
Unsure where to seek care, or unable to access a dental consultation? Call 811 for free, confidential guidance from a registered nurse, 24 hours a day, seven days a week.
Health811 can help you decide where to seek care. It does not provide dental procedures or prescriptions and does not replace 911.
Call 811Visit Health811 ↗WHEN IT CAN WAIT UNTIL WE REOPEN
For non-urgent concerns, call 519-896-7779 and leave your name, phone number and a brief description of the problem. Our team will contact you on our next business day to discuss and schedule an appointment if needed.
Office voicemail and online booking are not monitored as an emergency service. Do not wait for our callback if you need urgent care.
31 Kingsbury Drive, Suite 110
Kitchener, ON N2A 2L9
HELPFUL TO KNOW
Clear guidance for the time between now and your next dental visit.
No. This page explains care options when our office is closed. A voicemail or online booking request does not provide immediate clinical assessment.
A dentist may prescribe medication when clinically appropriate following an assessment. A prescription is not guaranteed, and a virtual visit cannot replace treatment that needs to be performed in person.
Do not wait for an appointment or callback if your condition becomes urgent. Follow the medical emergency guidance above. If you are unsure where to seek care, call 811.
Prepared by North Arbor Dental · Updated October 8, 2026
Further guidance: Ontario Dental Association dental emergencies · WRHN emergency departments
